Clippin Support

Clippin is a small operation, so there is no ticket queue to get lost in — messages come straight to a person.

• Discord — join the server. This is the fastest route for anything about clips, renders, the Builder or the queue, and it is where outages get announced first.
• Email — Albo@clippin.tv. Use this for billing, account access, privacy and deletion requests, copyright notices, and anything you would rather not post in a shared server.

We aim to reply to email within two business days. Privacy and deletion requests are handled within 30 days, and usually much sooner — see Data Deletion.

The difference between a fix in ten minutes and a fix in three days is usually how much of this you include:

• the streamer or channel involved, and roughly when it happened;
• a link to the specific moment, clip, project or queue item — the URL from your address bar is ideal;
• what you expected to happen, and what happened instead;
• for a failed render or upload, the exact error text or a screenshot of the queue card;
• your browser, and whether it also happens in a private window.

Most publishing failures are an expired or revoked authorisation rather than a bug. The Connections page inside Clippin shows the state of every connected account, and reconnecting fixes the majority of them.

• “Needs reconnect” — the platform invalidated the token. This happens after a password change, a revoked app permission, or a long idle period. Reconnect from the Connections page.
• Uploads stuck waiting on quota — the platform’s daily API allowance is exhausted. Clippin parks the job and retries; nothing is lost.
• Instagram refuses to connect — the account must be a professional (Business or Creator) account. No API can publish to a personal Instagram account. Convert it in the Instagram app and reconnect.
• YouTube uploads land as private — until a Google project passes YouTube’s API compliance audit, every upload made through the API is forced private by YouTube. That is a platform restriction, not a Clippin setting.

To remove Clippin’s access entirely, disconnect from the Connections page and also revoke it in the platform’s own settings — for Google, the third-party access page.

You can ask us what personal data we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. Email Albo@clippin.tv — the Data Deletion page lists exactly what to include for each kind of request, and what we delete.

What we collect and why is set out in the Privacy Policy.

If you have found a vulnerability, email Albo@clippin.tv with the subject line SECURITY and enough detail to reproduce it. Please do not post it publicly, and please do not access, modify or exfiltrate other people’s data while testing.

Copyright notices go to Albo@clippin.tv; the information to include is listed in section 8 of our Terms of Service. If the content is already published on a third-party platform, that platform’s own copyright process is usually the faster route and we will point you to it.